We DO NOT accept returns on any of our items to include but not limited to custom pieces, services provided, downloadable material, and malas. With that said, we want happy clients so if you are experiencing an issue with your order/item please contact us at your leisure (preferably within 30 days of receiving your order so as it is fresh on everyone's mind) via email LoveLightandLegacy@aol.com. We do our best to respond to client's quickly, usually within 2 to 3 business days or less and accept case-by-case exceptions.
These items however and NOT refundable regardless of circumstance:
- Portable Meditation Tables
- ANY downloadable material
- Services render (which include services book through www.mysticmoonstarot.net)
- Custom malas
IF a return is accepted it must be in the original condition, not damaged and not missing any parts of any reason. Refunds for any return items will NOT be submitted until the item being returned is safely mailed back to us in a condition that may be resold.
Refunds MAY take up to 2 full business weeks to redeposit depending on your checkout/payment method. Paypal is usually same day.
WE DO NOT REFUND IMPLUSE PURCHASES.
ALL SALES ARE FINAL.
Please read all of our items item descriptions BEFORE checking out. We work hard to give you ALL the information in an up front and all access way. You are purchasing what is described and other wise verbally or discussed via email or other correspondence if a custom order.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org first! We will email you back information as well as a return shipping address.
Love, Light and Legacy is NOT responsible for any lost or stolen packages. We will also NOT replace any damaged mailed items/goods until you've made a claim to your post office/provider.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We love those who love giving! We support gift giving of all sorts and do our best to You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.personalize the process. Please let us know in the checkout notes on your order if this item is for someone. Love, Light and Legacy never includes a printed receipt in our orders in an effort to save paper/trees. Personalize notes however can be added and we can ship to you directly or to the giftee.
Custom jewelry pieces all have a 30 day break warranty.
If your piece breaks for any reason during this time, email us, ship it back with all the parts you can/have and we'll fix and return for free.
If it is after the 30 day warranty you'll be subject to a $30 restringing/labor/shipping charge. It's a flat fee. We also will repair work not ours upon request and consultation.